Privacy Policy
Privacy Policy
Who we are
Cotopaxix (“we”, “us”, “our”) operates cotopaxix.com and sells footwear and clothing to customers in the United States. Our business address is 1396 Stuart Street, Portland, PA 97205, United States.
Information we collect
Information you provide
- Name, email address, shipping and billing address, phone number
- Account details and order history
- Payment information, processed by our payment providers; we do not store full card numbers
- Messages you send to customer support and product reviews
Information collected automatically
- Device and browser type, IP address and approximate location
- Pages viewed, products viewed and interactions with the site
- Cookies and similar technologies (see our Cookie Policy)
How we use information
- Processing and fulfilling orders, payments, returns and exchanges
- Providing customer support
- Sending order updates and, where permitted, marketing communications
- Improving our products, website and shopping experience
- Preventing fraud, enforcing our terms and complying with legal obligations
Sharing information
We share personal information only with service providers who help us operate the store, such as payment processors, shipping carriers, email and analytics providers, and fraud-prevention services. These providers may use the information only to perform services for us. We may also disclose information where required by law.
We do not sell personal information for money. Certain cookie-based advertising may be considered “sharing” under some U.S. state laws; you can opt out via Do Not Sell or Share My Personal Information.
Retention
We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce agreements. Order records are typically retained for the period required by tax and accounting rules.
Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to access, correct, delete or port your personal information, or to object to or restrict certain processing. You may unsubscribe from marketing emails at any time. To exercise your rights, email support@cotopaxix.com. Pennsylvania residents and others can find more detail in our US State Privacy Notice.
Children
Our store is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version.
