Shipping Policy
Shipping Policy
Order processing
Orders are processed Monday through Friday, excluding public holidays. Most orders are processed and dispatched within 1–2 business days after payment is confirmed. If we need more time, we will contact you by email.
Shipping cost and delivery time
We currently ship to addresses within the United States. Delivery estimates are provided by the carrier and are not guaranteed; weather, carrier delays and peak periods can extend transit times.
Order tracking
You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse. You can also view the latest status in My account → Orders.
Incorrect shipping address
Please check your address before placing an order. If you notice a mistake, contact us immediately at support@cotopaxix.com. Once an order has been dispatched we may not be able to change the address. Orders returned to us as undeliverable may be refunded after the items are received back.
Lost, stolen or damaged packages
If tracking shows your package as delivered but you cannot find it, please check with neighbors and the carrier first. If your order arrives damaged, keep the packaging and contact us within 7 days of delivery with photos so we can help.
Delays
If your order has not arrived within 10 business days of dispatch, contact us and we will investigate with the carrier.
Order cancellation
You can cancel an order free of charge before it is dispatched by emailing support@cotopaxix.com with your order number. If the order has already shipped, you can return it under our Returns & Refunds policy.
Sales tax
Applicable sales tax is calculated at checkout based on your shipping address and is shown before you place your order.
