Returns & Refunds
Returns & Refunds
30-day returns and exchanges
If something is not right, you may return or exchange eligible items within 30 days of delivery. Returns and exchanges are free of charge.
Return eligibility
- Items must be unworn, unwashed and in their original condition.
- Original tags and packaging must be attached and included.
- Proof of purchase or order number is required.
Items that have been worn, washed, altered or damaged after delivery are not eligible for return or exchange.
How to start a return or exchange
- Email support@cotopaxix.com with your order number and the item(s) you wish to return or exchange.
- We will confirm eligibility and send you a free prepaid return label and instructions.
- Pack the item securely and drop it off with the carrier shown on the label.
- Share the tracking number with us so we can follow the return.
Refunds
Refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the credit. Shipping is free, so there is no shipping cost to deduct.
Refund method
Refunds are issued only to the original payment method used for the order. We cannot refund a different card or account. If the original payment method is no longer available, contact us and we will help you find a solution.
Exchanges
Exchanges are free and subject to availability. If the requested size or color is not available, we will offer a refund or help you choose an alternative.
Damaged, defective or incorrect items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund at no cost to you.
Non-returnable items
- Gift cards
- Final sale or clearance items marked as non-returnable
- Items that have been worn, washed, altered or damaged after delivery
